Omnichannel Manager

We are seeking a highly motivated and experienced Omnichannel Project Manager to lead the execution and delivery of key projects that seamlessly integrate our brick-and-mortar stores with our e-commerce platform. This role is crucial in bridging the gap between business needs and IT solutions, ensuring a unified and exceptional customer experience across all channels. You will be responsible for managing projects that enhance our omnichannel capabilities, such as click-and-collect, seamless returns, and integrated customer journey initiatives.

Responsibilities:

Project Management:

• Plan, execute, and close omnichannel projects, ensuring adherence to timelines, budgets, and quality standards.
• Develop comprehensive project plans, including scope definition, resource allocation, risk assessment, and communication strategies.
• Manage project dependencies and proactively address potential roadblocks.
• Utilize project management methodologies (e.g., Agile, Waterfall) to drive project success.
• Track and report on project progress, providing regular updates to stakeholders.

Business & IT Liaison:

• Act as the primary point of contact between business stakeholders (e.g., retail operations, marketing, customer service) and IT teams (e.g., development, infrastructure).
• Translate business requirements into clear and concise technical specifications.
• Facilitate effective communication and collaboration between cross-functional teams.
• Ensure IT solutions align with business objectives and customer needs.

Omnichannel Strategy & Implementation:

• Contribute to the development and execution of the company's omnichannel strategy.
• Lead projects that enhance the customer experience across all channels, including:
• Click-and-collect implementation and optimization.
• Seamless returns and exchange processes.
• Unified customer profile and data management.
• Integrated inventory management.
• Personalized customer journeys.
• Analyze customer feedback and data to identify areas for improvement in the omnichannel experience.

Stakeholder Management:

• Build and maintain strong relationships with internal and external stakeholders.
• Effectively communicate project updates and manage stakeholder expectations.
• Facilitate workshops and meetings to gather requirements and drive consensus.
• Process Improvement:Identify and recommend process improvements to enhance efficiency and effectiveness of omnichannel operations.
• Document and standardize processes to ensure consistency and scalability.
• Drive continuous improvement initiatives to optimize the customer experience.
• Testing and Quality Assurance:Ensure that all omnichannel projects are thoroughly tested and meet quality standards.
• Coordinate user acceptance testing (UAT) and gather feedback for improvements.
• Work with quality assurance teams to resolve any identified issues.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience in project management, preferably in an omnichannel or e-commerce environment.
• Strong understanding of retail operations and e-commerce platforms.
• Excellent communication, interpersonal, and presentation skills.
• Ability to effectively manage multiple projects and priorities.
• Strong analytical and problem-solving skills.
• Knowledge of omnichannel technologies and trends.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)
EA Reg No: R1108631